| Repair | Responsibility |
| | Us | You |
| Boundaries | Fences, walls and gates dividing or otherwise which do not form boundaries to Public Highways and/or Public Footpaths | |  |
| Boundaries | Fences, walls and gates that form boundaries to Public Highways and/or Publc Footpaths | | |
| Boundaries | Establish and mark boundaries for our properties | | |
| Condensation | Advice and assistance available from us upon request) | | |
| Doors | Internal door(s), frames, handles, latches, locks and draft proofing | | |
| Doors | Internal door operation and adjustment (where existing) | | |
| Doors | Fire doors | | |
| Doors | External door, frame or lock repairs following a break in | | |
| Doors | External door operation and adjustment, frames, locks and ironmongery provided by us | | |
| Doors & Windows | Cleaning, lubrication and basic upkeep and maintenance | | |
| Electrical | Fuse box, wiring, sockets and light fittings | | |
| Electrical | Equipment or circuits not owned or installed by us | | |
| Electrical | Light bulbs, plugs and fuses | | |
| External | Roof, chimney stack, guttering, rainwater goods, fascias, soffits | | |
| External | Pathways and hard standings to dwellings, outbuildings and garages provided by us | | |
| Finishes | Seals and tiling around bath, basin, worktops, etc, where provide by us | | |
| Finishes | Internal decoration | | |
| Floors | Loose floor coverings, fitted carpets, laminate flooring, etc | | |
| Floors | Floorboards, sub floor or tiling provide by us (except for damage due to neglect or misuse) | | |
| Gardens | Maintenance, removal and disposal of vegetation | | |
| Glazing | Defective or broken glazing (except for damage due to accident or misue) | | |
| Heating | Chimney sweeping open fires and Tenants own appliances | | |
| Heating | Heating systems, radiators, thermostats, timers, etc installed by us | | |
| Heating | Chimney sweeping for an Ashford Borough Council provided solid fuel heating system | | |
| Infestation | Vermin, rats, birds, squirrels | | |
| Infestation | Insects, ants, wasps, fleas, bed bugs | | |
| Insulation | Loft, cavity wall, pipes and cylinder jackets | | |
| Kitchen | Cookers/ovens gas or electric installation including any required modifications to kitchen | | |
| Kitchen | Kitchen units and worktops (except for damage due to neglect or misuse) | | |
| Plumbing | Taps, gate and wheel valves | | |
| Plumbing | Toilet seat re-fix or renew, plugs and chains to baths and sinks | | |
| Plumbing | Water service pipes, tanks and overflows | | |
| Plumbing | External taps | | |
| Plumbing | Blocked waste pipes or traps within the property (except for flats or when caused by a defective system) | | |
| Plumbing | Toilet pan and cistern, baths and showers provided by us | | |
| Plumbing | Soil vent pipes, drains and chambers | | |
| Rubbish | Rubbish and debris clearance and disposal from property, land or garage | | |
| Safety | Staircase, banisters and handrails (except for damage due to neglect or misuse) | | |
| Safety | Gaining entry where locked out including repairs as the result of gaining access | | |
| Safety | Keys for window locks provide by us | | |
| Safety | Asbestos testing, assessment and removal where posing a risk | | |
| Safety | Door Entry Systems provided by us | | |
| Safety | Window safety restrictors above ground floor to childs bedroom | | |
| Safety | Keys for doors | | |
| Safety | Additional door locks, chains and viewers | | |
| Safety | Smoke alarm battery replacement | | |
| Safety | Window safety restrictors to ground floor or rooms ther than Childs bedroom | | |
| TV Equipment | TV aerials, satellite dishes and telecommunications equipment | | |
| TV Equipment | Communal TV aerial systems provide by us to flats and maisonettes | | |
| Utilities | Electricity and Gas supplies from the meter | | |
| Utilities | Electricity and Gas meters and supplies to the meters | | |
